Frequently asked questions
The questions shop owners actually ask — including the ones where the answer is no. We'd rather be clear now.
Getting started
Do I have to replace my current website?
No. appt247 sits on the website you already have. You paste one line of code onto the page where you want people to book, and the booking panel appears there. Nothing else about your site changes.
How long does the installation take?
For whoever maintains your website, about two minutes — it's a single line. If nobody maintains it any more, send us the login or your web person's email and we'll do it for you.
I'm not technical. Can I still run this?
Yes. Day to day you only ever touch a plain dashboard: your services, your prices, your hours, and a list of who's coming in. The one technical step is pasting the code, and we'll do that part if you want.
Do my customers need to download an app?
No. It's a web page. They tap, pick a service, pick a time, leave their details, and they're done — usually under a minute on a phone.
What it does
Can customers ask for a specific staff member?
Yes. Each person has their own working hours and their own list of services. A customer either picks their person or leaves it open, and only genuinely free times are offered.
Can I take a deposit or payment online?
No, and we'd rather tell you now than after you sign up. The booking page reserves time and captures contact details; money is handled the way you handle it today. Many shops put their deposit policy into the service description.
Can customers cancel or change their own appointment?
Yes. The confirmation email contains links to cancel or reschedule, so a change frees the slot up automatically instead of turning into three phone calls.
Do you send text-message reminders?
Not today. Bookings generate a confirmation email to the customer. If SMS reminders are essential for your shop, say so when you contact us — we'd rather be straight with you than imply we have it.
Your data
Where do I see customers' phone numbers and emails?
In your dashboard. Every booking is saved with the name, phone, email, service and time, and you can filter the list by date.
Can I export the list?
Yes, as a CSV file you can open in Excel or Google Sheets. Export as often as you like.
Whose data is it?
Yours. Your customers' contact details belong to your business. You can export them at any time, including before you stop using us.
Business
How much does it cost?
Plans are priced by the size of your shop — locations and staff — and never per booking. Final prices are being set now, so the pricing page asks you to get a quote rather than showing a number we might change.
Can I try it before signing up?
Yes. The live demo is a real booking widget on a demo shop's page — no sign-up, no email address, nothing to install. Book an appointment on it and see the whole customer experience.
Can I stop whenever I want?
Yes. No long contract. Export your customer list, tell us, and the booking page comes down.
I have two shops. How does that work?
Each location gets its own booking page, its own staff and its own menu, so a customer booking at one shop never sees the other one's times.